Frequently Asked Question

Personalization

There are 5 easy steps to personalize

  1. Choose a story / book from our collection
  2. Choose your language
  3. Write the child's name
  4. Choose your gender and protagonist
  5. Preview and order

Yes, you can. We offer you a 'Preview' of the book where you can literally see how your physical book looks like. You can preview all pages of your book. During preview, please press the edit button and change what you wish to.

 

After preview and ordering, there is not much we can do.

15 characters are the maximum number allowed for the name.

There is a limit of 350 characters on the dedication message

Payments and Invoicing

We will only send you the personalized book. Invoices are sent to your email once the payment is confirmed on the website.

Yes, Cash On Delivery option is available with an additional shipping charge of AED 10 per order.

Shipping and Delivery

Your personalized book(s) will be delivered to you in 5 to 7 working days.

Each book is customized and therefore a defined process is followed which makes sure you are delivered a quality customized product. This process takes 5 to 7 days for the book to reach you and at this moment we cannot minimize this.

Currently we ship only nationwide in UAE

You will receive your book at the address you have checked out with. Please ensure you have given the correct mobile number as our shipping partner will try connecting with you before delivering your order. They will attempt to call you few times and physically deliver twice. In case you are not taking your calls or are not present at the address you have provided then unfortunately your book will be returned to us. In this case we must charge you additional shipping for attempting to send you the order again. It is therefore imperative that you supply us with the correct mobile number and physical address.

Cancellation, Refund & Delivery Policy

We have strict quality checks before we send you the order through shipping. In case there is an unfortunate accident where in shipping, the book is damaged, then, please let us know in 24 hours of receiving the book. Send us some evidence (eg a picture of the damage) to our email: [email protected] and after we receive the proof of damage, we will send you a new order ASAP.